One of the services I provide and encourage my clients to start the branding process with is a 360degree Brand Audit. It gives them a chance to not practice Brand Blunder #4 (not knowing your current brand value) and the opportunity to strategically enhance and decrease any brand attribute.
So, how do you get the attribute of being Self Absorbed?
By NOT LISTENING when being communicated to…
You’ve been there. I know you have. I can almost ’see’ your eyes rolling upwards and you recall the experience of wanting to talk to someone or share information with them and BEFORE YOU FINISH they jump in with “oh, yeah, that happened to me - when I was in college I (blah, blah, blah!)” Or, you get to finish and without even asking probing questions to make sure that they received the right information and perceived the info correctly they launch into “here’s what I suggest you do; or I recommend; or ‘If I were you’ speak seeps out of their mouth’. WOW - what a way to instantly own the brand attribute of SELF ABSORBED!
I’ve heard and read all the research and articles about how men speak different from women. And, while there is truth to that - let’s now use it as a “crutch” to condone bad listening manners.
If you’re an individual, executive or solo-professional, have you ever been caught in the act of:
- Jumping to the end of the story and giving your 2 cents worth
- Saying the words, “I would do-”; or “I would invite you -”; or “If I were you-” without being actually asked for your advice (remember, did you really hear them ask of did you ASSUME that, that’s what they wanted from you)
- Getting something for someone and thinking “I think this would be perfect for them - I would love it.” (The golden rule is dead. Live by the platinum rule which is ‘do unto others as they would want done unto them.” Geesh - it’s not all about you.)
- Asking the tried and true networking question, “how can I help you?” and then proceeding to look away, text message someone, check your phone, or truly NOT LISTEN as they give you their answer.
- Jump to conclusions when receiving an email or voice message that may not “seem” complete or might be cryptic (or do you check back in to see - am I ‘reading this right’?)
- When someone’s speaking to you, having the recurring thought “how is this important to me?”
- Invading others’ personal time, events or activities because your operating on your agenda (c’mon you’re not the center of the world. Your world - ‘yes’. Someone else’s world - ‘no’. When communicating with someone, you need to find a mutually beneficial world to speak from.)
- Outwardly behaving in a way that makes other people uncomfortable ( be it command and control behavior; talking to loud; cussing too much; or dominating every conversation in the room).
I’m sure there are more and I look forward to “listening to the blog readers” and hearing what your thoughts are!
If you’re a company, business or non-profit, have you ever been caught in the act of:
- Telling your customer what they want and when they want it (making corporate decisions by “deciphering what your buyers want” without anyone ever asking them - tell tale sign: sitting around a meeting table asking each other ‘what do you think they want.”)
- Not responding to your client’s question or return.
- Sending out a newsletter with no ability for client’s to engage with questions or feedback of what they like or disliked. (This is traditional one way communication–I’m sending you loads of info with no opportunity for comment or feedback.)
- Creating a blog and not letting anyone comment or post (oooohhh -it’s that valuable one way communication. Communication is a two way street - period).
- Creating award winning ads that don’t actually say anything or do anything (yes, they might of had a great laugh but they don’t even know the name of your company or what you were selling–watch the Superbowl ads and you make up you own mind on this!)
- Treating their vendors and suppliers like they’re “low life’s” or not important in the customer totem pole. Vendors and suppliers are people to and they do business with your business, or they influence someone who does, or are kin to, married to, related to someone.
Because this blog is 2-way communication, I’m anxious to hear your comments or revelations on these “acts of self absorption”.
Solution to THING ONE (for individuals - because face it, even companies are branded by their people):
- Slow down and really listen. If you have to, take notes. Let them know they it would be helpful if you could take notes so you can be clear on what’s being said. (caution: do not be so absorbed in your notes that you don’t look up or miss everything else said after the one statement that you captured on paper. In fact, just jot one word down to remind you.)
- Go back and tell them, “this is what I heard when you said this, did you mean that? Or did I receive this right?”
- Refrain from sharing your life story. If you’re asked for it, then do give it but make it relevant and brief.
- See everyone you connect with, with the following letters ‘branded’ onto their forehead: WIIFM - what’s in it for me?
- Start journaling - you have to have ‘you time’, too. Put your thoughts, stories, feelings and gratitude in a journal so that it can house the positive and lay rest to the poison. Without this static interference, you’ll be a better receiver for others.
- Keep in mind the focus and purpose of your connection: Are you having a conversation or conducting research? There’s a huge difference!
Here are the other two things done that deliver you the brand of SELF ABSORBED.
Answering the phone when meeting with someone or in a meeting
Being immature and unprofessional in your response
Look for upcoming posts, dissecting the both of these with more details and solutions!
People Are The Brand-
Maria Elena Duron - click my name to Google Me!
www.buzz2bucks.com - grow your personal brand today
“dedicated to helping executives & entrepreneurs connect strategically through a confident personal brand”
Buzz To Bucks Connections | personal branding agency
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